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10-24-2024 03:04 PM in
Galaxy S-The first s24+ (with the IMEI i have in my phone setting)has a warranty ending 30-10-2025
-The second s24+ (with the IMEI on the box and on invoice) has waranty ending the 10-10-2025
And both of them has a DIFFERENT serial number.
Samsung customer service(i spoke to 5 different agent) told me it's normal , they dont put the real IMEI on box and invoice, and they wont do anything.
I dont believe them, also , i think i wont be able to place a claim under warranty if i have a problem since IMEI of phone doesnt match my invoice(proof of purchase)
What am i suppose to do if samsung doesnt want to help?
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10-24-2024 03:26 PM (Last edited 10-24-2024 03:51 PM ) in
Galaxy S"Samsung customer service(i spoke to 5 different agent) told me it's normal , they dont put the real IMEI on box and invoice.." That is utter NONSENSE!
It sounds like someone purchased an S24 from Samsung and returned it.
The returned S24 ended up in the wrong box.
That is the most likely & logical explanation.
Samsung's Reps lied to you!
I'd send it back immediately.
FYI, the IMEI on the box from my S23 Ultra & in Settings > About Phone is identical, as it is supposed to be.
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10-25-2024 10:49 PM in
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10-26-2024 06:52 AM in
Galaxy SIf you're able to go to a Samsung Experience Store.. take the paperwork, box and device and show them.
If you're not able to, call and insist on speaking with a supervisor.
The IMEI should match on everything.

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10-25-2024 08:05 AM in
Galaxy SHi SamSamQC,
We sincerely apologize for the inconvenience caused to you. We certainly understand how disappointing that must have been for you.
Kindly provide us with the details requested in the DM(direct message), so that we will check with the Online shopping team regarding the issue.
Please check the direct message by following the below instructions and reply to us with the requested information.
Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community ) and click on the Message icon at the top right (Samsung Members) >> Inbox >> Reply to the DM (Direct Message).
OR
Viewing your Direct messages Inbox from your device. On the Members app go to the Community tab. Click on your profile picture and username. Click on Direct message.
Thank you.
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10-28-2024 03:11 PM in
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12-12-2024 08:22 AM in
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12-12-2024 08:32 AM in
Galaxy S