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10-13-2024 08:38 AM in
Galaxy S
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10-14-2024 08:39 AM in
Galaxy SHi Lofu,
We are sad to hear that you're facing a frustrating issue with Samsung Wallet on your Galaxy Watch 5 Pro and Galaxy S24 Ultra.
On your phone, go to Settings > Apps > Samsung Pay > Storage. From there, clear the cache and data. This can sometimes resolve issues with app functionality.
If the app continues to ask you to re-enter your card details, try removing and re-adding your payment cards. Sometimes a fresh setup can resolve sync issues.
As you mentioned, you've already tried this, but ensure you fully unpair the watch from your phone before re-pairing. This process can sometimes resolve issues.
If the issue persists, consider performing a factory reset on the watch. Remember to back up any important data before doing this. You can reset your watch in Settings > General > Reset.
Thank you.
