just wanna say, i very recently bumped my iPhone for many reasons and have bought the new Galaxy S9 which i a great phone. But last week i attempted to order some extra power cords for it through Samsung and it turned out to be probably the worst experience ever. I seemed as though the person trying to help me knew even less than I did on how to navigate the site . so with that said, I had actually planned to spend about $4000 this week on a curved 65" and a table for the purpose of linking everything together. Fingers crossed on my end that someday the hire smarter help and sales staff.
Yup! For most people the 1st tier of support is usually adequate - ie: Wipe Cache - If that doesn't fix the problem - Factory Reset.. But there certainly are people with a substantial amount of knowledge, and that level of support is pretty much non existent... When the standard response doesn't work - it's disappointing that the next recommendation is to take the device to a Service Center.. While sometimes it may be required... but the quick almost dismissive suggestion to take the phone in for service is a bit disappointing. 🐧
