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07-22-2024 06:25 PM (Last edited 07-22-2024 06:26 PM ) in
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07-23-2024 06:55 AM in
Galaxy SHi Bobby03,
We are sorry to hear this issue on your Galaxy S24 Ultra.
Please go ahead and try clearing the device's cache partition, which can help improve device behavior:
1. Hold the Power button and Volume Down to open the power options where choose the Power off.
2. When the screen goes dark press the Volume Up and Power keys together.
3. Let go of all held buttons when you see the Recovery mode on the screen.
4. Then you should select Wipe cache partition. Use Volume Up to navigate and the Power button to accept it.
5. Choose Yes and press the Power key to confirm that operation.
6. After that select Reboot system now with the Power key.
This could also be the result of a third-party application. You can check this with the Safe Mode guide: https://www.samsung.com/ca/support/mobile-devices/safe-mode-on-your-galaxy-device
If the behavior continues in Safe Mode, it may be time to try a factory reset. Follow the guide carefully, and back up everything you can prior:
https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-back-up-and-restore-data/
https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-perform-a-factory-reset/
Thank you.
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