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Original topic:

Server Storage Issue Causing Data Sync Problems on Samsung Galaxy Device

(Topic created on: 06-07-2023 10:09 PM)
Beginner Level 2
Galaxy S

I am currently facing a server storage issue on my Samsung Galaxy device, which is resulting in data sync problems. As a user of Samsung products, it is crucial for me to have a seamless data syncing experience across my devices. However, this server storage issue is impeding the synchronization process, affecting my ability to access and manage my data effectively.


  • Delayed Data Sync: Whenever I make changes or updates to my data, such as contacts, calendar events, or files, the syncing process to other devices is significantly delayed. It takes an extended period for the changes to be reflected accurately, causing inconvenience and impacting my productivity.
  • Incomplete Data Sync: The server storage issue occasionally leads to incomplete or partial synchronization of data. Certain files, contacts, or other important information may be missing or not fully synced across devices, creating inconsistencies and difficulties in accessing and managing my data.
  • Error Messages: At times, during the syncing process, I encounter error messages indicating a problem with the server storage. Unfortunately, these error messages do not provide specific details or error codes, making it challenging to pinpoint the exact cause of the issue.

Troubleshooting steps taken:

Verified Internet Connection: I have ensured that my internet connection is stable and functioning correctly. Other online services and applications are working without any issues, indicating that the problem lies specifically within the server storage of my Samsung Galaxy device.

Updated Software: I have confirmed that I am using the latest software version available for my Samsung Galaxy device. I have installed all available updates, but the server storage issue persists.

Restarted Device: I have attempted to resolve the issue by restarting my Samsung Galaxy device, hoping to refresh the syncing process. However, the problem continues to persist.

Device Information:

I kindly request assistance in resolving this server storage (  issue that is affecting the data sync process on my Samsung Galaxy device. Efficient and reliable data synchronization is essential for managing my personal and professional information effectively. Any guidance, troubleshooting steps, or potential solutions to address this problem would be greatly appreciated.

Thank you for your attention to this matter.

Galaxy S
this could be attributed to this, end of service samsung cloudScreenshot_20230601_171650_Messenger.jpg
Active Level 10
Galaxy S
Bakit na terminated yong Cloud ng Samsung. Hindi ba important yon sa lahat ng new Samsung devices to have access on our files, in case we forget to bring our device, by logging in to an alternative device? Ngayon, stand alone na siya?
Galaxy S
thats the preverbial "bakit"
Active Level 10
Galaxy S
That's one big setback to Samsung phone users against iPhone. Is this end of "Cloud" service worldwide? Perhaps not. This facility is important to travelers' networking. They will be crippled. Tayo sa 'pinas, we are happy enough playing with our phone camera.
Galaxy S

Hello adhiyamaan,

We are sorry to hear about your experience with the server storage issue on your beloved Samsung Galaxy device. I feel and understand your situation, to have a seamless data syncing experience across your devices. If it happens to my device, I will feel frustrated too.

In order to get the bottom of the issue, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Data Backup/Syncing".

Step 4. Describe the problem in details and SEND.


How to submit an error report on Samsung Members app? | Samsung PH


In the meantime, you may start back up your files from Samsung Cloud to Microsoft Drive and or other alternative Cloud drive. 


  1. From Settings, tap your Samsung account name at the top of the screen.
  2. Tap Samsung Cloud.
  3. Select the data you'd like to back up, such as Messages or Calendar, and then tap Back up data at the bottom of the screen.
  4. The backup will begin uploading to the cloud.


Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
Stay safe and have a nice day ahead! Thanks for contacting Samsung.