Original topic:

Sing in issues

(Topic created on: 09-26-2025 11:12 AM)
130 Views
pirattemobille
Active Level 7
Options
Galaxy S
When i sing in to my accounts i get a screen flash then it asks my password over & over & over,
Until i go to account recovery,
I scan using knox nothing is found,
This isn't normal, i need reliable security on this device, i am fed up with having to fight to recover my accounts after a factory reset the server's never recognize my passwords & phone number,
Yet i had this number for a very long time, i am not going to change my number, between Samsung & google the issue is persistent, almost every day i have to go change the passwords, my accounts are as they should be, but the issue keeps happening, Facebook keeps saying session expired when i log in inhave to fight with it, after each one ui update the issue get's worse & spreads to other app's. & I am not allone with the issue. Yet others claim nit having the issues, this isn't normal, i am getting fed up, & if I factory reset i have to fight to recover my accounts, & it seems that all Samsung knows how to do is factory reset & going to the Samsung store wich costs me over $20.00 back & forth in transportation fees, if Samsung could get their technicians to do a check up via it's smart tutor app, yet this option isn't offered, what are they waiting for ?. 
0 Likes
8 REPLIES 8
Galaxy S
Reset your sign in and passwords, start fresh...like clear your google and samsung pass for passwords...even web browsers
0 Likes
Galaxy S
When i do that i have to fight to recover my accounts, each time it says phine number not recognized. Yet it's the number registered for the accounts
0 Likes
Galaxy S
Im really not sure why youre running into so many problems 🤔 i think you just need to reset all passwords, and factory reset phone. But youre saying that doesnt work so idk. Ive never had these problems on samsung phones
0 Likes
Galaxy S
Me iether not since the s25 ultra
0 Likes
Galaxy S
I never had these problems until now,
I sincerely hope it doesn't make its way to your device, it's a headache
0 Likes
Galaxy S
I shouldn't have to fight to recover my accounts, the last time i cleared everything i had to fight for two days with Google & Samsung servers to recover my accounts.
It's as if something is wrong with it, the server's don't accept the nuber i give all the credentials needed, yet it's a fight.
0 Likes
Urmi
Moderator
Moderator
Options
Galaxy S

Hi pirattemobille,

That sounds incredibly frustrating—and it shouldn’t be happening. A screen flash followed by repeated password prompts usually points to a sign-in loop, which can be caused by:

Possible Causes

  • Corrupted cache or data in the account or authentication app.

  • Outdated system software or app versions.

  • Two-factor authentication (2FA) misfiring or not syncing properly.

  • Account sync errors due to network instability or background restrictions.

  • Device security settings interfering with login flow.

  • Please try with the below trouble shooting steps to fix the issue

  1. Clear Cache for Account-Related Apps

    • Go to SettingsApps → Find apps like Samsung Account, Google Account Manager, or Authenticator.

    • Tap StorageClear Cache (and optionally Clear Data, if you're okay re-entering credentials).

  2. Update System Software

    • Check for updates under SettingsSoftware Update.

    • Also update any account-related apps via the Galaxy Store or Play Store.

  3. Disable Battery Optimization Temporarily

    • Go to SettingsBattery and device careBatteryBackground usage limits.

    • Add your account apps to the Never sleeping apps list.

  4. Try Safe Mode

    • Restart your phone in Safe Mode to rule out third-party app interference.

    • If login works fine in Safe Mode, a third-party app may be causing the issue.

  5. Reset Network Settings

    • Go to SettingsGeneral ManagementResetReset network settings.

  6. Account Recovery

    • If all else fails, use the account recovery option as you’ve been doing—but this should be a last resort, not a routine fix.

 

If this keeps happening across multiple apps or accounts, it might be worth submitting a bug report via the Samsung Members app.

 

  • Open the Samsung Members app

    • If you don’t have it installed, download it from the Galaxy Store or Google Play Store.

  • Go to the Support section

    • Tap on Support at the bottom of the screen.

  • Select “Send Feedback”

    • Choose Error Reports from the available options.

  • Choose the relevant category

    • Select the category that best matches your issue (e.g., System UI, Apps, Account, etc.).

  • Describe the issue clearly

    • Include details such as:

      • What happened

      • When it started

      • Steps to reproduce the issue

      • Screenshots or screen recordings (if possible)

  • Submit the report

    • Tap Send, and your report will be forwarded to Samsung’s technical team.

 

 

0 Likes
Galaxy S
I have been clearing yhe cache & data of multiple app's, that's all i keep doing, as dor factory reset no way , I can't loose my accounts each time,
I tried safe mode, it dose nothing, it's acting as if the device data is corrupt, it just keeps going nut's i am fed up of this. We need thecniciens that can work at a distance, that's what smart tutor was also created for, but Samsung isn't offering this service with out us going to the nearest store, in my case i have to take multiple busses to get there and back, unfortunately it's not as of Samsung would refund the transport fees, so i have placed a request that Samsung find a way to get technician's to ne able to work at a distance with the customer, apple had that service, i don't know if it's still offered, but Samsung customers could defenitly benenfit from such help, it's just so hard to get access to proper help, i also posted on this subject of having such a service of Wich i think you saw the post .
0 Likes