Original topic:

Software download

(Topic created on: 06-27-2025 10:29 PM)
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sam007
Active Level 8
Options
Galaxy S

Hi guy is anyone having issues with the new security update not downloading? TIA


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4 REPLIES 4
RedDogRabbit
Expert Level 5
Galaxy S

I've never experienced any issues with downloading any OTAs myself, but there's a couple of things you can try.. If you're trying to download it with WiFi (most likely), try switching to Mobile Data. 

You could go to Settings > Apps TOGGLE ON "Show System Apps" and Search for "Software". There should be 2. Click on each one at a time and scroll down to Storage & Clear the Cache for each and Reboot.

See if that fixes the issue for you? 

There's also the possibility that for whatever reason, Samsung may have paused the release of the update? 

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eldarkhaired
Active Level 5
Galaxy S
It happened to me too...I switched to Data and back to Wi-Fi but it didn't work. Then I pressed Pause and Continue Download a few times until it started to download.
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Helenna
Moderator
Moderator
Options
Galaxy S

Hi sam007,

Thanks for your question!

While most users download updates without issue, occasional glitches can happen. If you're having trouble with the latest security update, here are a few steps you can try:

Switch Networks: If you're using Wi-Fi, try switching to mobile data or vice versa. Sometimes, a weak or unstable connection may interfere with the update process.

Pause the update if it's stuck: Reboot your phone. Retry the download

Boot into Safe Mode. This helps rule out interference from third-party apps:

Power off your device> Press and hold Volume Down while turning it back on > Keep holding until you see Safe Mode in the corner. Go to Settings > Software update and try downloading again.

If the issue persists, we recommend reporting it through the Samsung Members app: Open the app > Support > Send Feedback > Error Reports. Choose System > Software Update and include any relevant details. Our team monitor these reports closely and use them to improve future updates.

Let us know how it goes — we’re here to help!

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sam007
Active Level 8
Galaxy S
Thanks all finally got the security update 2 days later.
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