Original topic:

Songs getting randomly deleted

(Topic created on: 06-23-2018 02:05 PM)
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SHONG
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Galaxy S
This morning, I realized that one of my songs was just suddenly gone, and there was no trace of that song anywhere on my phone. I didn't think much of it and just got a new copy of the file to replace the one that is gone, but just now, the same thing happened to another one of my songs. It just suddenly stopped playing, and everytime I tried to play the song, I get the same error message on every media player. After sending an error report, I checked the song again, and it was gone, like the previous song. The files are stored locally on my phone, and I have over 30GB left. This is the first time I seen files just disappearing on its own. Is there something wrong with my phone, and is there a fix?
Edit: I have not used any device cleaning apps for a while, so that's probably not the issue.0e5686fa-58a5-451f-8221-fd714b0ab2a2.jpg
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Galaxy S
@SHONG, It won't be the phone. I have had this problem before when I have downloaded a song, the music player does not support it and deletes it. Best suggestion would be to try to download the song again, listen to a little bit of the song and if it downloads properly, save it right a way to your device or SD card.
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Moderator_
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Galaxy S
Hey @jayman1973, thanks a lot for your answers!

- Wonchul
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