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09-13-2024 01:53 PM (Last edited 09-18-2024 06:02 PM ) in
Galaxy S- Mark as New
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09-13-2024 02:13 PM in
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09-13-2024 08:42 PM in
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09-13-2024 02:18 PM in
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09-13-2024 08:42 PM in
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09-13-2024 02:22 PM in
Galaxy SHi Zjking10,
We are sorry to hear that you are experiencing this issue on your device. Have you tried performing Wipe cache partition on your device? If not, please perform and see if it helps.
Turn off the device.
Press and hold the Volume Up key and then press and hold the Power key.
When the Android logo displays, release both keys.
Wait until the Android system recovery menu options appear.
Press the Volume down key several times to highlight wipe cache partition.
Press Power key to select.
Press the Volume down key to highlight yes, them and press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device.
If you wipe your cache partition, it removes any temporary files that may be causing issues with your device, all of your personal files and settings will not be affected when you wipe cache partition.
Since Facebook was a potential cause, please monitor other apps too. Boot the phone in Safe Mode to see if any other third-party apps are causing problems.
To enter Safe Mode, press and hold the Power button, then tap and hold the Power off option. Select Safe Mode when it appears. If the phone runs better in Safe Mode, an app might be the issue.
If none of the above steps work, consider a Factory Data Reset. Please backup your important data first.
https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-back-up-and-restore-data/
Thank you.
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09-14-2024 07:22 AM in
Galaxy S- Mark as New
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09-18-2024 07:26 PM in
Galaxy S