Trade-In Update to $0 before shipping

[Roman90210]

I placed an order for the S23 Ultra with a trade in for my S10+. I answered all the questions on eligibility and was offered a $350 trade in. Two days later I get an e-mail with an offer number requesting me to ship my S10+ with a trade-in value of $0? Can you explain? I contacted support and they told me to ship it still. Please let me know why you updated the trade in to $0.

[Misamo]

My guess is 350 is not your trade in value but promotional value.

[JamesL69]

You already got the trade in discount during checkout. I got same email. That is my guess.

[Helenna]

Hi, kindly contact our Online shopping team regarding the trade-in value. They will check and help you accordingly.

Please visit the given link to contact our Online shopping team.

https://www.samsung.com/ca/support/contact/