Original topic:

UI 6.1 update, issues with FB messenger

(Topic created on: 07-01-2024 07:23 AM)
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Charmer
Active Level 3
Options
Galaxy S
Since this update I can no longer send gifs, or emojis, bitmoji ... it's gone and I cannot see an option to add this back. Anyone else? I have a S22
5 Comments
Helenna
Moderator
Moderator
Options
Galaxy S

Hi Charmer, 

We are sorry to hear about the buggy experience on your device.

Please reboot the device and try again. Also, please check if you have enabled GIFs in Messenger settings:

Open the Facebook Messenger app, go to the settings menu, and ensure that the option to enable GIFs is turned on and check if there is any update available for the app.

Thank you.

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Charmer
Active Level 3
Galaxy S
Thank you for the suggestions however. The issue lies with the fact that the emoji and gif features are no longer presented when accessing the samsung keyboard.1719857708253_1719857708242_0.jpg
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Charmer
Active Level 3
Galaxy S
I should add I have enabled the options thru settings as well ensured this option was enabled on Facebook but it's happening when accessing samsung keyboard as it is no longer presented to choose a gif or emojis
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Charmer
Active Level 3
Galaxy S
Issue seems to have resolved after un-install and then re-install of the keyboard and reboot
Helenna
Moderator
Moderator
Options
Galaxy S

Hi Charmer,

we are glad to hear that your issue has been resolved and appreciate your efforts.

Kindly get back to us if you require any further assistance.

Thank you.

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