Virus on phone S20fe

[Arkda]

Downloaded an app from Play store. Opened it and got a virus. Ads keep playing on a loop every 10 seconds. Making the phone useless. Does anyone know how to remove it. I seems to load up some where on the Gmail app.

Help..help..

[RobertZ]

Try powering off your phone and boot into safe mode. You might be able to uninstall it from there.

Plug your phone into a computer and use ADB to uninstall the program.

Factory reset your phone.

[Arkda]

The program icon disappeared.

[Helenna]

Hi Arkda,

Sorry to hear you're experiencing this — it definitely sounds like you’ve encountered a malicious app or adware infection.

As adviced by RobertZ, please Boot into Safe Mode. This will disable third-party apps and help determine if one of them is causing the issue:

• Press and hold the Power button

• Long-press Power off, then tap Safe Mode

• Your phone will restart with only system apps

In Safe Mode, if the ads stop — the problem is caused by a recently installed app.

Uninstall Suspicious or Recently Installed Apps:

• Go to Settings > Apps

• Sort by Recently Installed

• Remove any apps you don’t recognize or that were installed around when the issue began.

If adware is misusing permissions: Go to Settings > Apps > Tap the 3-dot menu > Reset app preferences.

If nothing works, please Backup important data and perform factory data reset.

https://www.samsung.com/ca/support/mobile-devices/back-up-and-restore-data-on-your-galaxy-phone/

https://www.samsung.com/ca/support/mobile-devices/reset-your-samsung-galaxy/

This will completely remove the malware, but should be used as a last resort.

Thank you.

[Arkda]

The icon for the app disappeared. How can I Uninstaller it?

[Helenna]

Hi Arkda,

If the app icon is missing, it may have hidden itself or used deceptive behavior — but you can still uninstall it through the system settings:

Try Uninstalling via Settings: Go to Settings > Apps. Tap the 3-dot menu. Choose "Show system apps" or "Show all apps". Look for any apps you don’t recognize — especially ones without icons or with strange names. Tap the app > Uninstall.

If you’re still unable to find the app: Boot into Safe Mode again (as described earlier). Recheck Settings > Apps — sometimes hidden apps show up there when third-party services are disabled.

Thank you.

[RobertZ]

What's the exact name of the app - in the Play Store.

[Arkda]

DontMove PhoneAlarm

[RobertZ]

It should be in settings->apps. If it's not there and you have access to a computer, you could use ADB to uninstall it.

[Noobis]

Hiii i hade the same thing like 3 years ago you have to go on Google play and install this app it will give all the apps you have even the hiden ones after finding the app you downloaded uninstall it