Original topic:

what to do with bug report#1 captured

(Topic created on: 12-27-2020 09:47 PM)
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johnjohn1one
Active Level 1
Options
Galaxy S
Please help, got  a message of a bug report#1 captured. What does this mean? What should I do? 
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4 REPLIES 4
Galaxy S
What device are you using? Please be more specific as to what the bug report#1 message said so we can better assist you.
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RedDogRabbit
Expert Level 5
Galaxy S

The most common type of bug report is created by an "improper" shut down or reboot of your phone. You COULD always send the report to yourself to review the contents, but it might appear to be gibberish unless you are familiar with android & reading bug reports. 

Keep in mind that bug reports may contain personal information, so it's really up to you if you decide to send it to Samsung or not. 

If your phone generates a bug report, I'd suggest you take 2 steps. First a simple reboot, and see if a bug report is generated again. If it is, then I would suggest that you boot into recovery & wipe the cache & reboot. If (and I suspect it won't) your phone generates an additional bug report, then you may have a more serious issue. At this point you could send the report to Samsung & then contact Samsung support Chat, OR you could backup your phone with smart switch & factory reset it. When the phone boots, it will be exactly like it was when you first received it, you will have to sign in to your Google & Samsung accounts, but you will be able to restore almost everything using smart switch. 

If however, you still get (very unlikely) a further bug report, then your phone may need to be inspected by a Samsung service center. 

johnjohn1one
Active Level 1
Galaxy S
thank you RedDogRabbit. I'll will give it a try.
Halston
Moderator
Moderator
Options
Galaxy S

Hi johnjohn1one,
As suggested by RedDogRabbit, please reboot the device and check if it works fine. This can be done by turning off the device and turning it back on.
If the problem persists, we would suggest you to perform the wipe cache partition of the device. If the device still has a bug or error message. please provide us a brief description of the bug report and model number of the device as mentioned by jayman1973. You can also attach the image of the bug report message here for review.
Thanks to RedDogRabbit for your information.

 

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