Original topic:

Black Prism

(Topic created on: 01-18-2024 03:22 PM)
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Jandz1
Active Level 1
Options
Galaxy Z
I was looking through what apps can send me notifications and noticed an app icon I have never seen before. 
Does anyone know what Black prism is and what it's function is?

Also while I'm posting... does anyone know how to turn off auto photo enhance Galaxy Z Fold 3. 
Software update and all of a sudden When I take a photo it looks normal but then when viewing it starts to auto edit everything to look like AI edit.
Thank you in advance for help.

image


13 Comments
Helenna
Moderator
Moderator
Options
Galaxy Z

Hi, We request you to please follow the below steps once and check.

To disable the auto photo enhancement on your Galaxy Z Fold 3, you can go to the camera settings.

Look for options like "Scene Optimizer," "AI Photo Enhancer," or similar terms.

Disable or toggle off these features to prevent automatic photo enhancements.

If you can't find these settings, check under the camera app's settings for any options related to automatic photo enhancements.

Jandz1
Active Level 1
Galaxy Z
Thank you for your response.
I have tried turning off the scene optimizer and this does not correct the issue.
I tried choosing slowing capture speed, downloading samsung camera assist app (someone else's solution).
Nothing has worked thus far.
Pro mode does not work
Selecting raw photos does not work.
There is no AI enhancing option but it definitely looks like an AI edit.
Nothing has worked.
Only option now was to download another camera app to take photos and not using cam app that comes with phone.
I will use as a workaround for now but really hoping for a solution to this issue.
I noticed as I was searching for a solution that a lot of ppl are having the same issue.
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RedDogRabbit
Expert Level 5
Galaxy Z

Where are you viewing the photos? 

If you're viewing them from within the Camera itself, you could try Resetting the Camera settings from within the Camera app itself. Open the Camera & Go to IT'S Settings & Reset the Camera's settings. 

Black Prism sounds like a 3rd party app, it could even be a theme app.

Find it in your Apps & Open it to see what it is. If it's something that you don't use / want, just Uninstall it. 

Jandz1
Active Level 1
Galaxy Z
Thank you RDR,
I was hoping you would view post.
Yes, I am viewing from within cam itself but it's the same within the photo app. It auto saves with edit.
I did try resetting Cam settings and no changes :(

This happened with One UI 6.0 software update.

You are right, Black Prism is a theme service, thank you!

Thanks again for your reply and help:)


RedDogRabbit
Expert Level 5
Galaxy Z

Try this for the Camera & See if it helps? 

Go to Settings > Apps Search "Camera" & Click on it & Scroll down to Storage & Clear BOTH Cache & Data for the Camera & Reboot.

See if you have the same issue? 

Jandz1
Active Level 1
Galaxy Z
I just did this cleared cache & data and then reboot, it's still doing it :(
Thank you for the suggestion, that was a good one too!

I think I may need to uninstall the last update (not sure if possible) or wait for new update in hopes it gets fixed.

Thank you again RDR, appreciate you!
Helenna
Moderator
Moderator
Options
Galaxy Z

Hi, I request you to please submit request at Samsung members app. Please follow the below steps.

1 Launch Samsung Members app.

2 Tap on Support and Scroll down the screen and select Error Reports.

3 Choose a category below.

4 Make Sure That Send System Log Data is Selected to Help Resolve Your Questions Quickly and Describe Your Problem in Details.

RedDogRabbit
Expert Level 5
Galaxy Z

The only other things that I can think of, that you can do yourself, would be to:

  1. Go to Settings & Search for "Reset" and Reset All Settings. See if that fixes the issue? 

If that doesn't work..

      2. Backup your device with Smart                  Switch & Factory Reset.

If the issue is software related, a Factory Reset, *SHOULD* fix the issue. 

Jandz1
Active Level 1
Galaxy Z
I will try this today, thank you RDR