Original topic:

Bluetooth keeps disconnecting and connrcting

(Topic created on: 11-11-2024 07:56 AM)
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Watėr
Beginner Level 2
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Galaxy Z
I bought Fold 6 256 last month, from last week, I having troubles with Bluetooth, it connects to the device, then after a minute or two, it will totally disconnect then reconnect right away, 
Even weird, that sometimes when I turn off Bluetooth out of frustration, start using phone speakers, then it will automatically connect to the Bluetooth device and then again disconnect after few seconds. 

When it stay connected for couple of minutes while on call, I hear glitchy sound while on calls
Note:
I did droped the device couple of times, but I have phone cover and everything thing there was no visual damage, not even a scratch.
I tried safe mode, nothing
I tried factory reset, nothing
I tried recovery mode to delete cache, nothing

My thoughts: 
I guess Bluetooth device inside fold 6 is busted. Or damaged. 

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Helenna
Moderator
Moderator
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Galaxy Z

Hi Watėr, Sorry to hear this issue from you we appreciate your efforts in performing all possible trouble shooting steps, You can try following trouble shooting steps in addition :

1. Test with Different Bluetooth Devices

  • Try connecting your Fold to several other Bluetooth devices (e.g., headphones, speakers, car systems) to see if the problem persists across all devices. This can help confirm if the issue is with the Fold itself rather than a specific Bluetooth accessory.

2. Check for software updates

  • Occasionally, Bluetooth issues can be fixed with a software patch. Make sure your Fold is fully updated by going to Settings > Software update > Download and install.

Thank you.

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