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12-24-2024 09:00 AM in
Galaxy Z
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12-24-2024 09:28 AM in
Galaxy ZHi angryuser21,
We are sorry to hear this buggy experince on your device after the update. Here are some steps to troubleshoot:
Please restart Your Device. A simple reboot can sometimes resolve post-update issues.
Clear Cache Partition:
- Turn off your device.
- Press and hold the Volume Up and Power buttons until the recovery menu appears.
- Use the volume buttons to navigate to Wipe Cache Partition and confirm with the power button.
Safe Mode: Boot into afe mode to rule out third-party app interference.
- Turn off the device.
- Press and hold the Power button until the Samsung logo appears, then release and immediately press and hold the Volume Down button.
- Check if Wi-Fi and Bluetooth work.
Please Reset Network Settings and see if that helps: Go to Settings > General Management > Reset > Reset Network Settings.
If nothing works, back up your data and perform a factory reset.
https://www.samsung.com/ca/support/mobile-devices/back-up-and-restore-data-on-your-galaxy-phone/
https://www.samsung.com/ca/support/mobile-devices/reset-your-samsung-galaxy/
Thank you.
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12-24-2024 09:51 AM in
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12-24-2024 10:27 AM in
Galaxy ZDid you actually try a Factory Reset?
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12-24-2024 10:31 AM in
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12-24-2024 02:30 PM in
Galaxy Z
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12-24-2024 01:08 PM (Last edited 12-24-2024 01:09 PM ) in
Galaxy ZHi, we completely understand your frustration and sincerely apologize for the inconvenience caused to you.
We kindly request you to contact our Live Chat Team by visiting the link given below. So, that they can create a door to door service ticket to ship it to the Samsung authorized service center, so that senior technician will examine the phone and determine the root cause of the issue and help you to resolve the issue.
http://www.samsung.com/ca/livechat
Thank you.
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12-24-2024 03:23 PM in
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12-24-2024 05:30 PM in
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01-23-2025 09:08 AM in
Galaxy ZHello.
YES!
I am experiencing the same issue and Samsung will not repair.
I have tried every troubleshooting tip there is known to man and to no avail.
I did a factory reset and that did not help either.
I am researching refurbished phones.
I am very disappoinged in Samsung. The latest security update caused this issue with my phone.
I hope you find a better solution.
