Original topic:

Z Fold 4 stuck on first charging symbol

(Topic created on: 05-24-2024 07:21 AM)
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mohamadmostafajahans
Beginner Level 2
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Galaxy Z

Hello,

My Z fold 4 stopped working suddenly. When non on charge, it doesn't turn on (Dead!) When attached to the charger, it shows just the first gray circle symbol but not the green charging percentage. And it never turns on. I tried all possible tricks. Including holding the power button and volume down, up and etc. Not working. 

Went to repair center and they said most likely inner screen should be changed abd the price will be close to 600$ before tax!

If I buy a refurbished phone, the price will be 500$! 

My question is if I buy a refurbished one, will all of my information from my current broken z fold come to my new one?

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2 Comments
RedDogRabbit
Expert Level 5
Galaxy Z

If you can use an OTG device (USB Stick), And if you can power on your old device long enough to copy the data with Smart Switch...yes, but otherwise I don't think so...maybe the service center can? 

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Helenna
Moderator
Moderator
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Galaxy Z

Hi, yes if you can power on your phone, you can connect the two phones together using the USB-C connector then select 'Backup' in the Smart Switch program interface, and then 'Allow' on your phone to start the transfer process.

Thank you.

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