Original topic:

Hmmm

(Topic created on: 08-11-2023 12:51 AM)
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Smallthings
Beginner Level 2
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So I'm positive that someone is hacking into my phone and took over most all my apps, now controlling my phone, TV, switch, plug ins and more. Should i take it to the police or my virgin account? It's taking over important things in my life.
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9 Comments
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Could you please provide more details to indicate that someone is hacking into your phone so we can try to assist you further. This sounds very unlikely that someone is hacking into your phone. In this case contact Virgin Mobile to find out if any suspicious activity has taken place. If no activity is involved, then you have nothing to worry about. I would go to the police as a very last resort.
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RedDogRabbit
Expert Level 5
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If you are actually being hacked, Factory Reset & change all your passwords & enable 2-Step verification for your accounts. 

littletree79
Beginner Level 2
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What if factory reset doesn't work?
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RedDogRabbit
Expert Level 5
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Are you asking whether a Factory Reset will remove hackers from your device? 

Yes if you also change your passwords, enable 2-Step verification. 

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littletree79
Beginner Level 2
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Factory reset doesn't work.
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littletree79
Beginner Level 2
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It won't actually factory reset
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Helenna
Moderator
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 Hi, you can perform a Factory data reset to remove all installed apps and data from the phone.

If your phone is still having issues after performing a reset, please visit a Samsung authorized service center.

https://www.samsung.com/ca/support/service-center/

Please visit the link given above to know the nearest Samsung authorized service center.

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husband
Beginner Level 2
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But if he does that he will lose everything correct? Like more than just the hacker... is there another way to just get rid if the hacker? I believe I'm being hacked big time.. my screen is moving by itself. My typing is typing wrong letters and lagging. My phone runs really hot at certain times. And my phone can't keep a charge some days. But other days it's fine... also I keep having to check permissions of my apps and update like 50 apps constantly.. and my screen keeps going to the lock page while I'm in the middle of something and it's so hard to unlock it
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RedDogRabbit
Expert Level 5
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If you Backup your device with Smart Switch, you won't lose anything.. at least I never lost anything that I have backed up. 

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