Bose Soundbar connectivity issues

[Cayton11]

hello, I have a Samsung 50” Frame TV connected to a Bose 900 soundbar. All of our watching/streaming is through an Apple TV.  We have a optical wire from the Samsung box to the Bose. The soundbar will work but will randomly disconnect and sound will stop.  The events that trigger the issue are for example; when we are watching a series and the next episode is about to begin (automatically) the sound will switch off.  We then have to revert back to the menu and try watching again, sometimes 4-5 times then bam all of a sudden our sound is back.  This is very frustrating sometimes!   Has anyone else felt with this issue?   Thank you!

[Axton]

Hi, we suggest you to check and update firmware versions for all the three products.
Use a different optical cable- if the issue persists try HDMI-ARC connection.
Also, reset your TV, reset Sound bar.
If nothing works, please contact BOSE customer service.

[Cayton11]

Thank you for the response.  I have tried all of the above with calling Bose as my last resort.  They assured me that the soundbar is working as intended and the tv itself is the issue 

[Helenna]

Hi Cayton11, we suggest you to get the TV examined by the service technician.

Please contact Live chat support by following the link given below. So that they can file a service ticket.

https://www.samsung.com/ca/support/contact/#onlinesupport