DV90T8240SX/S1 - Not drying bedding after 2 full cycles

[CCForum]

Hi

I'm unable to locate a category for Tumble Dryers! So hopefully this will find a right place.

Before i raise a ticket with Samsung, i thought id try the forum for help.

We have a 'DV90T8240SX/S1' Tumble Dryer ( DV90T8240SX Series 9 Heat Pump Tumble Dryer 9kg | Samsung UK) - cost nearly 1000 pounds, so was supposedly one of the best machines!

However, we have found even after 2 FULL cycles our bedding (fitted sheet and duvet cover) they are still not dry. This doesnt sound right at all. 

We have just used our free maintenance check too (provided with Currys) and it is no better.  We've had it for i think 18 months.... and it has always been a problem.

Thanks!

[Ray1]

You are posting on the Canadian site of Samsung Members and would likely be better off posting on the UK site since it looks like that is where you are located

I purchased a dryer one time that had a similar problem and finally discovered that they had put the wrong sized pulley on driving the drum so that the speed was too fast and clothing carried around the drum instead of dropping through the heat. Not saying that is your problem but just sharing what I found

[CCForum]

Thanks @Ray1 - I'll go searching for the UK forum!

[Helenna]

Hi CCForum,

Sorry to hear about the issues you're experiencing with your tumble dryer. Since your tumble dryer is purchased from UK, we recommend reaching out to Samsung UK support for more targeted assistance since your device is from that region.

https://www.samsung.com/uk/support/

Thank you and we hope your issue is resolved soon!