Fridge icemaker no ice and stuck again (RF263BEAESR)

[jz127323]

I found so many consumers are complaining the same issue. 

My fridge can't make ice for one week, and i tried to remove the bucket out, but it's stuck. I tried it according to the manual for many times but failed. 

I called Samsung service, the service people told me it's the first time to hear the similar defect... Really interesting. And I'm told they can handle this issue at $380 cost! 

Anyway, how do you finally solve this ice maker issue? Or just throw it and buy a different brank fridge?

thanks

[Halston]

Hi jz127323,
If you want to maximize the ice production in your fridge, please try the following:
•Please make sure that the water line is connected and that the water valve is fully open.
•Please check that your water source is turned on and that you have adequate water pressure.
•Check the water filter. Over time the water filter can become clogged and prevent water from being supplied to the ice maker.
•For your refrigerator to dispense ice, your fridge doors must be closed and the ice maker selector should be set on Cubed or Crushed.
•Please minimize how long you keep the freezer door open.
•Please make sure your freezer's temperature is turned down below -18C (0F) to help with freezing.
•If your refrigerator has freezing features, press the Power Freeze button or the SuperSpeed button to speed up the ice-making process. In the Power Freeze mode, the ice making interval is reduced from 90 minutes to 55 minutes. If the ice bucket fills in less than 10 hours, Power Freeze will stop automatically.
•If your home had a power outage that lasted longer than 4 hours, it may take up to 24 hours for the fridge to reach its regular cooling temperature and begin producing ice again.
•Please check that the connector and the wiring on the left-side door are not loose.
•Make sure the refrigerator is leveled correctly. Improper leveling can cause many issues with refrigerators.

NOTE
If you need additional ice, empty the full ice bucket into another container. The ice maker will sense a low ice condition and produce more ice.

For Brand New Fridges

If your fridge is brand new, please let your refrigerator cool for 24 hours before you dispense any ice.
•After 24 hours have passed, please dispense a few ice cubes. The auger will distribute the remaining ice cubes evenly throughout the ice bucket. The ice maker will sense a low ice condition and will resume the ice-making process.
•Please wait an additional 6 hours, and then dispense a few ice cubes again. The auger will again distribute the ice cubes evenly throughout the ice bucket. From this point on, ice production will start whenever the ice maker senses a low ice level.

Check The Water Filter
•Please make sure the water filter isn't partially clogged.
- To test the water filter, please remove the filter. (Please remember that any water dispenser or ice produced during this period will not be filtered by the refrigerator.)
- If ice production increases, then reinsert the water filter to see if the water filter was a cause of the issue. If ice production slows again, this means your water filter is partially clogged and should be replaced.
- If ice production does not reach a normal level within 24 hours after the filter has been removed, the water filter can be reinserted and continue to be used. However, to fix the ice problem, your unit will require service.*
If the problem persists, I suggest you please reach out to live chat support by using the link below and they will help you with the available options.
Here is the link: www.samsung.com/ca/livechat

[jz127323]

Hi Halston,

Thanks for your reply. But why not respond to my real question and give us the Samsung solution?

The ice maker has defect, can't make ice, can't be removed out!

I hope as a consumer, there's a suing group to join... What a joke to have the basic function issue for a fridge worth several thousands of dollars!

Halston, can you or Samsung step further for consumers?

[OlytheGoalie]

Halston, this is where I wish Samsung would step up and just admit alot of their fridges have an ice making defect in that they always jam and clog up and before you know it don't work anymore instead of your canned answers that you always seem to provide. No offense, I appreciate all that gets done here but my fridge has had this problem since day one and it is all over the internet, hundreds perhaps thousands of clients that have the same problem that Samsung is ignoring and instead of offering a fix they want to charge us hundreds of dollars to fix something that was defective from the word go...maybe it is time for class action so that Samsung will show some respect to their ever loyal clients cause I'm getting tired of it. A$3000 Fold 2 that barely gets LTE connection, a fridge where the iceaker essentially is non existent for jamming up, a tv which loses wifi connection constantly which renders SmartThings useless...fridge drawer wont even open anymore as ice has clogged it completely closed.

[OlytheGoalie]

very loyal Samsunger feeling very underappreciated right now let me tell you.

[OlytheGoalie]

no further comments from Halston on my posts either, no surprise which is sad to say.

[sprite34]

I read in the US community they were receiving kits to replace some components of the ice maker. Wonder if they will be doing it here. Some people in the Florida area were receiving compensation financially once they mentioned law suit. Calling the 1800 number is a joke. Their response 99% of the time is "let me put you on hold and I will check.  Nope nothing".  I'm not going to let this go and will try to get a hold of the corporate office in Canada.

[OlytheGoalie]

Please let me know if there is anything I can do to help in anyway as well as it really is pretty disgusting and.the fact that they continue to sell fridges in Canada with that same default is actually appalling.

[-Tony]

We apologize for the inconvenience caused. We request you to contact Live chat support with the pictures of the ice maker, Purchase receipt for further review.

[Uselessfridge]

I have the same ongoing issue with Icemaker and fridge temperature.  I contacted the Samsung Live Chat Support and was told that they are unaware of any issues with the Canadian model of this fridge.  Yet, on FB there is a Samsung Refrigerator Recall Canada support group with over 1400 members all complaining of same issue of no support from Samsung.

Rep said I could share comments on this page - but it is really disappointing that Sumsung don’t admit to knowing about this issue with their fridges.