When I attempt to make a warranty claim on the Canadian site, the script used by the agent eventually requires me to connect another gaming device to the HDMI 2.1 port, and as for this post, I do not have another output device capable of VRR.
I literally cannot make a warranty claim.
Is there a moderator on the Canadian forum who can help me with this problem?
Hi, If you do not have another device, we suggest you to contact live chat support so that they will file the service ticket and the technician will examine it.
Hi, I did live chat yesterday and the agent wouldn't let me progress past this point.
He said "I wish I would have certainly helped you if there was an alternative available."
I copied the entire chat session if you are interested. I'm pretty sure their script leads up to this point, and without another device, you are just out of luck, which is ridiculous.
I just got a Samsung QN75QBAAFXZA on Black Friday had the same issue when I connect my series x with VRR enabled. I haven’t tried different hdmi cable I’m using the default one that came with the series x.
I don’t think the tv is broken it’s brand new and only does it with the console with VRR enabled. If I disable VRR it goes away. Doesn’t do it on other sources like cable or other game systems that do t use vrr.
Glad to hear its not just me. I have a 75 in Q80A QLED and mine makes a high pitch whine/hum when vrr is enabled. Can literally make it come and go on demand. I have it hooked up to an xbox series X and can confirm it makes the same noise with 3 different HDMI cables. To me the noise is unacceptable and will likely just return the tv as im still within the 30 day return window. Can confirm with samsung supports help have lastest software installed via usb. it did not help. I have wasted countless hours with tech support in chat boxes and no one can or is willing to admit this is either a problem or normal characteristic of the tv. I think I may just return and buy another brand which is a shame at the picture on this tv is amazing.
Glad to hear its not just me. I have a 75 in Q80A QLED and mine makes a high pitch whine/hum when vrr is enabled. Can literally make it come and go on demand. I have it hooked up to an xbox series X and can confirm it makes the same noise with 3 different HDMI cables. To me the noise is unacceptable and will likely just return the tv as im still within the 30 day return window. Can confirm with samsung supports help have lastest software installed via usb. it did not help. I have wasted countless hours with tech support in chat boxes and no one can or is willing to admit this is either a problem or normal characteristic of the tv. I think I may just return and buy another brand which is a shame at the picture on this tv is amazing.
This is happening to me with a brand new Q80b. As soon as I enable freesync (game mode) there's a high pitch squeal from the back of the TV. It's infuriating!
I have the same issue as well. I’m getting a buzzing sound when I connect my Xbox/ go to the game mode. It stops if I remove the hdmi cable. I just got the TV yesterday and it’s frustrating! Did you reach out to Samsung support?
