How long does it usually take to get an order confirmation email?

[Phosphorusfox]

It’s been two days now, this is just surprising to me. Is this really normal? I can’t check the status of my order in any way and it makes me uncomfortable, I feel like they should make it more obvious when making a purchase that you won’t hear anything about the order for days at a time. Idk it makes me feel like it didn’t work the longer I have to wait the less hopeful or excited about the situation I become. It’s just disappointing and frustrating that something that should be a pleasant experience is turning into such a headache. 

[GG2]

Welcome to Samsung, where the not normal is normal!

[ladyhawke]

Don't be in a rush. Could be a week or longer🤣

[Phosphorusfox]

Oh no that’s ridiculous 🙃 oh well I just hope it works out in the end at this point and probably won’t buy directly from Samsung next time 😅 lesson learned 

[pmdesherb]

Samsung thinks that Canadians are used to poor service... Please Apple, give me an iPhone with functionalities like S22Ulra and I'm coming back. 🙄

[Phosphorusfox]

Yeah no one should have such bad service especially not for thousand dollar devices. I’m trying not to stress out because so manny people are saying Samsung just really  SU c Ks at this but it’s still incredibly stressful and frustrating 

[Helenna]

Hi, we apologize for the delay and the inconvenience caused to you.

We kindly request you to contact our Online shopping team by the given link, they will help you with the order status.

https://www.samsung.com/ca/support/contact/#contactinfo

[Phosphorusfox]

I can just imagine in my head being told for the hundredth time to wait and the email will come / by the end of the day / at the soonest possible time/ in the next 24-48 / and I can assure myself that everything is fine and all that because yea I have spoken to multiple customer service reps each day since I tried to make the order and none of them have been any help with getting the email sent -.- 

[Nylah]

Hi, we apologize for the inconvenience caused to you.

Please check the direct message by following the below instructions and reply to us with the requested information.

Log in to the web version of Samsung Members community Canada.

(Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community ) and click on the Message icon at the top right(Samsung Members) >> Inbox >> Reply to the DM (Direct Message).

OR

Viewing your Direct messages Inbox from your device.

[iFlYSoLo]

Not normal.. might want to cancel. They say it's 48 hrs max but ...I had to cancel mine in a similar situation because apparently on their system they did not get the card CVC! I have been using that same card for 10 years!