NE59M6850SS- SAMSUNG DECALS FALL OFF THE FRONT PANEL

[harryj]

Hi,

I have owned the dual Samsung over for a little over a year.

I went to wipe the panel with a micro fiber cloth and the entire SAMSUNG logo/decal moved around, as somehow the glue that held it was completely useless.

The lettering itself is made from metal..as the letters moved it completely scratched the stainless steel panel around it and now it looks horrible.

Of course this just happened a little after the 1 year manufacturer warranty, and nobody can help me..even the extended warranty people wont help me with this issue..

Has anyone else encountered this problem?

I now own a nameless stove, with excessive scratches that were not my fault, but due to poor workmanship on the decals. :(

Thanks

[krista125]

Happened to my Samsung Stove and my Mothers as well. Customer service was no help. Both the supervisor and the escalation team member blamed me! Must be my fault! I must have used harsh chemicals or used it too much! Also said they had never heard of this happening before. I am disappoint in their product and their customer service. I won’t buy Samsung again. 

[lovetocook61]

My stove is just over a year old and I use the recommended cleaning solution. I can barely *** the temperature numbers on my panet. 

[Samnotsinging]

Same thing just happened to me not impressed unbelievable and my touch display is peeling.