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05-31-2024 03:34 PM (Last edited 05-31-2024 03:37 PM ) in
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05-31-2024 07:05 PM in
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06-02-2024 12:44 PM in
OthersHi MegBord, we are sorry to hear this issue from you. Please boot your device into Wipe Cache partition. If you wipe your cache partition, it removes any temporary files that may be causing issues with your device.
Turn off the unit > Press and hold the volume up button and press and hold the on/off button. When the Android logo is displayed, release all keys ("Installing system update" is displayed before displaying the Android system recovery menu options) > Press the volume down key repeatedly to highlight "wipe cache partition" > Press the Power key to select. Press the Volume Down button to highlight "Yes" and press the Power button to select. When the wiping of the cache partition is completed, "Reboot System Now" is highlighted > Press the Power button to reboot the unit.
If nothing works, then as a last resort please perform back up and factory data reset on your device.
https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-back-up-and-restore-data/
Thank you.
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06-04-2024 05:12 PM in
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