I woke up today and attempted to use my thumbprint to unlock my phone. I was prompted to "press a little longer," which I did, several times, with both registered thumbprint, to no avail. I read some troubleshooting and removed my fingerprints, intending to simply register them again. When I attempted to re-register my thumbprints, or any fingerprint, I was given the same prompt regardless of how long I pressed: "Please press a little longer."
I have reset the phone, cleaned the screen cleaned my hands, cleared the biometrics cache, done a soft reset, installed some Google Play updates that were hiding for some reason, and the issue still persists.
It was working yesterday as I used biometrics with a mobile payment to buy dinner last night. I haven't noticed any other issues with the phone, no visible physical damage or anything like that
Has anyone else experienced this issue of being suddenly hit with the "Please press a little longer" prompt no matter what they try? If so, how did you solve it, if at all? Any help would be greatly appreciated.
I can't remember if it was an S9+ or S10+, but one of them had a Touch Screen issue, and the Diagnostics showed that the screen wasn't sensing touch on every square. Before visiting a Service Centre, I did a Factory Reset, and that fixed the issue for me. Obviously in my case it wasn't a hardware issue.
I'd definitely recommend a Factory Reset BEFORE resorting to a Service Centre, it just might be what's needed, and the Service Centre is likely to Factory Reset the device anyway.. so might just as well try everything you can do yourself first.
