Refunds and Exchange Worst Ever!

[worstcustomerservice]

My mom, who is 85 and on a limited income, was so excited when she found her Samsung Refrigerator and decided to buy it. She purchased her refrigerator from Lowe's the week before Thanksgiving 2023. Almost exactly two months after purchase on 1/14/2024, the refrigerator stopped cooling. We filed a claim with Customer Support. We were told that they would repair or replace, and reimburse spoilage once the issue was resolved. Unfortunately, my mom had just purchased a lot of groceries the day before it quit working. It took a week before a repairman showed up. My mom lost all of the food in her refrigerator and freezer. Long story short, it took a total of 68 days to get it replaced and they are not reimbursing spoilage. THEY LIE CONSTANTLY AND DO NOT STAND BY THEIR OWN WARRANTY! DEMAND AN IMMEDIATE REPLACEMENT or DON"T BUY SAMSUNG!  They document what they want, and claim you say to things you did not. They state now that there are no notes in our ticket about getting spoilage reimbursement, and we had 30 days from the date of the claim to submit a spoilage list. Yet, my conversations with several support people said we could not file a claim until after there was resolution to the ticket. They won't even provide instructions on how to request spoilage reimbursement. I CANNOT EXPRESS HOW MUCH STRESS AND LOSS OF TIME AND FOOD SAMSUNG HAS COST ME!!! THEY HAVE NO LEGIMATE CUSTOMER SERVICE AND REFUSE TO REIMBURSE FOR YOUR TOTAL LOSS! I'm sick that my mom got scammed by them. She could not afford to buy another refrigerator. It's not right what they do to people. WORST BUSINESS EVER!!! REFRIGERATOR STOPPED WORKING IN JANUARY AND IT'S THE END OF APRIL AND STILL NOT DONE, BECAUSE THEY HAVE EXCUSES WHY REIMBURSEMENT WON'T HAPPEN.

[Helenna]

Hi, we are very sorry to hear your experience and sincerely apologize for the inconvenience caused to you. We certainly understand your frustration on this issue.

Unfortunately, as your'e in Beginner level1 we are unable to take the details and escalate the issue to our higher team.

However, we kindly request you to contact our Live chat team by visiting the link given below. So that, they will help you to solve the issue.

https://www.samsung.com/ca/support/contact/#contactinfo

Thank you.

[BuggeredCustomer]

All I can say is
. Wow.

And I won't be marketing further purchases. As I've had similar incompetent services issues.

Customer service simply IS NOT what it once was.
Companies don't seem to care anymore. And this and mine just further proves such.

[RandyCA]

Samsung Refrigerator is worst. I recently switch to another brand. Samsung and LG both not in good Refrigerator. Even before switch I call appliances repair shops they said we not provide services for Samsung Refrigerator.

[Day_Walker]

Hmm. You say fridge broke injanuary AND it took 68 days to be replaced. This means a resolution for the hardware BUT you're saying last 2 sentences it's not fixed? They've replaced it already. Make up your mind!

Sry for loss of food!
Shame on Samsung!!

Always record your calls!
Always get replaced ID, and office location of your replaced, even ask for their direct supervisors name.

Have them send you the promi via email WHILE remaining on the call and confirm proper corporation email IS Samsung not 3rd party. Ask for case #!
Reply to said email to ensure it's valid!

Now you have legal documentation that can be taken to court and you WILL win!!

[NeverbuyfromZamsung]

Bought one fridge from Samsung in 2021 then it broke down after 2 years , they sent me a replacement, and that only lasted 8 months , now waiting 2+months on this latest fridge for another replacement fridge .  I’m telling everyone I know and anyone who is shopping for a fridge to never buy Samsung. They have horrible fridges that barely last a year , and waiting for a replacement will take a minimum of 3 months because Samsung hates all their customers . Thats why they give horrible service and sell horrible products. They honestly care nothing about anything they sell . They only have lemons that brake down as soon as you buy it .   Buy a whirlpool instead. I have an old whirlpool that has lasted over 15 years with Zero issues .