I am so hurt, disgusted, and disheartnened at Samsung right now. I purchased a shiny new 1TB Galaxy S24 Ultra as soon as pre-orders started as I do with all of Samsungs Note/ Ultra devices. Upon purchase I made sure to enroll in Samsungs Care + insurance program because my previous 1TB Ultra phone was covered by Asurion who never seem to have any 1TB phones available if you have to file a claim. This meant once a claim was filed, Asurion would only be able to supply a 512GB phone but would compensate you for the difference. Being as I like to keep my data on my device i'd prefer a 1TB device so I was sure to switch to Samsung Care + to not worry about having to take a downgrade in storage if I ever needed insurance. I bought into Care + and thought everything was fine only to find out that my insurance is voided because I did not sign up to KNOX after buying the insurance program. As someone who is deeply invested into the Samsung ecosystem I cant believe this company would deny a warranty claim because the customers did not sing up to a different program they had no knowledge of. If this was a requirement why wasnt it plastered all over the page upon purchase and/ or why didnt the customer service representative I spoke to tell me of this requirement and its importance (I purchased 1 device online and called to purchase the other S24Ultra over the phone). This feels like a scam where the company collects all these peoples money and keeps a lot of it because people wont know they arent covered until they try and file a claim. If knox was so utterly important why do we not receive notices, reminder emails, on device notices to ensure we are at the very least aware of the situation? I have used Samsung phones since the Note 3. I own 4 Samsung watches and have Samsung Tablets (Tab S8, Tab S9Ultra), Samsungs Smart refrigerator, 85 inch Samsung TVs all over house and continually advocate for the company being the best of the tech giants every chance I get but I can truly say that I am considering switching over to Apple at the moment because this just cannot be how a company treats its loyal customers. As a matter fact I just switched all of my companies smart phones from iPhones to Samsung S23FEs but if this is how a company with so much money treats the people that spend their hard earned money I have to distance myself.
Oh my, this is so sad, disheartening, and terrifying! 😱😰😲🫢😖🥺😟 Even though I didn't sign up for Samsung Care because I'm using the carrier's device care, this scared me because I always thought Samsung Knox was already built-in and set up. So I just went to check in the settings, and I don't see anywhere to manually accept it or set it up on my S24U. I do see mention of the version and legal information about Knox, but nowhere allows me to click on it.
Hi, we are very sorry and sincerely apologize for the inconvenience caused to you.
We would like to inform you that Samsung will never ask for Knox signin for the Samsung Care+.
Can you please provide us the screenshot or any email you have who informed you that Knox signin is required. So that, we will definitely look into this issue and communicate with the appropriate team.
Was this resolved for you? What was the final outcome?
I've been a dedicated Samsung fan for the past decade, owning my 5th phone, headphones, TV, ultrawide monitor, and more—all part of my tech ecosystem. Yet, I'm stuck in the same bad scenario.
After receiving an email confirming my device was protected and that I could enjoy my plan's benefits, they outright denied my loss claim because my Knox wasn't enabled. They never contacted me in the past six months about non-compliance, provided any notifications regarding my coverage, or issued a refund for my premium.
i still cant believe they treat loyal customers like this.
