Original topic:

Samsung M7 Monitor Issues (Bluetooth and Home Shortcuts)

(Topic created on: 04-13-2021 06:16 PM)
Nocardia
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Monitor model: LS32AM702UNXZA

Firmware version: 1060

 

I have had this monitor for about a month and have noticed some general stability issues with it. The monitor has crashed on me twice. However, here are two more specific issues:

1. When a Bluetooth audio device is connected (e.g. headphones) it works fine initially. However if the video is paused, or the input is switched or the monitor goes standby the audio will no longer play when the monitor is woken up again. The audio device still shows as connected and the monitor has sound output directed to it (instead of Monitor). If I switch sound output to Monitor then the sound works fine, but cannot get it to play from the Bluetooth device. I haven't found a way that fixes this other than keep trying to disconnect the Bluetooth device and reconnecting it and praying that it works. Sometimes I just have to turn off the device, remove it from Bluetooth Speaker list, wait 30 minutes and try again.

 

2. When an input is added to the home screen as a shortcut (e.g. HDMI1) but the device is disconnected, sometimes the shortcut will disappear from the list and I'd have to add it again. It's a small issue but still annoying since my monitor is connected to a laptop that gets moved around a lot.

 

I hope the community can provide some guidance or Samsung can provide firmware updates that fix these issues.

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Valeriya
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Hi, please reset the monitor to factory defaults and If possible, please pair it with different Bluetooth headphones and see if it works without any issues.

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