Original topic:

Samsung Notes PDFs import issue

(Topic created on: 10-29-2024 10:43 AM)
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w1ntrex
Beginner Level 3
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The newest Samsung Notes update 4.4.23.25 on my S21 FE is unable to display any kind of PDFs imported from Adobe Scan. When the PDF is imported, it just turns blank. You are able to copy text and write on the PDF, but its just blank. This issue also exists on my Tab S7, where the update 4.4.22.21 bricked all my Adobe Scan PDFs, turning them blank. After downgrading each install of SNotes on my devices, the sync always retrieved all my old notes but not now for some reason which means, that all my 1308 Notes are now gone :D. I genuinely like Samsung Notes but the Scanner for the documents is so bad I had to use a third party one like Adobe Scan to import PDFs. This issue can affect many other people Samsung so pls investigate and fix c:

 

So please refrain from updating, if you use third party scanners like Adobe Scan!

12 Comments
Helenna
Moderator
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Hi w1ntrex,

We are sorry to hear that the latest Samsung Notes update has introduced a compatibility issue with PDFs generated by third-party scanning apps, like Adobe Scan.

Thank you for bringing this to our notice. We appreciate your insight, as it’s valuable to know that this update could cause issues with Adobe Scan-imported PDFs.

We will consider this as a valuable feedback and forward this to our team. Hopefully, it will be resolved in the upcoming updates.

oooOmitoOooo
Active Level 10
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you may consider this a bug rather than valuable feedback.

😊
oooOmitoOooo
Active Level 10
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import important issues
Saarthak
Beginner Level 3
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I am facing the same problem for last 7 days

Aladin1
Beginner Level 2
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I have the same version on my tablet S7FE, when I open one specific PDF I used for over a year it now shows only blank pages, just my handwriting is visible, I tried saving this pdf on my phone which luckily still has V4.4.13.5 (S20FE) so it works on phone at least, then importing it back into Samsung Notes but still the same result. Other PDFs are working

VishwajeetThakur
Beginner Level 2
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I am also facing this issue, those are important notes please do the needful to resolve the issue asap!!

Slayerburns
Beginner Level 4
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I am facing the same issue. Did you find any solution? Please let me know

w1ntrex
Beginner Level 3
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You can downgrade only sadly. Use ADB for that process and backup your stuff. If you need a tutorial, send me a DM on Discord to: w1ntrex , as I'm inactive here like u see 

HerlanR
Beginner Level 4
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I am facing the same problem