I have been an extremely loyal Samsung customer for many years. I'm the guy that's going to all my friends and telling them why they should buy Samsung over other brands, Samsung over Apple, Etc. But I have to say, After my home appliance experience, I'm not sure I will ever buy another Samsung product again. I bought a NE63T8511SG/AA Range from Samsung.com last November. The oven itself gets used on average maybe 2-3 days per month. I noticed that at first the interior enamel started to deform and curl... It's now started to peel and flake... So badly that to the point where if I use convection bake, the particles are swirled and blown around the oven and into the food. When I called to report this, A technician came out, agreed "yeah that's pretty bad" but when he called an internal Samsung support line he was told to tell me it's a 'visual defect' not covered by warranty.
I have NEVER seen an oven from any brand that had it's interior enamel peel and flake, let alone a "PREMIUM" brand after less than a year of use.
How is an enamel peeling and blowing into the food not something covered under warranty? I haven't even used the self clean feature! I'm afraid of what would happen if I did.
Samsung still has the opportunity to make this right, I hope they will, otherwise I will never touch this brand again, and will tell others about my experience every chance I get.
I have had my Samsung gas range since August 2020. After the first self clean I noticed the bottom of my oven had crevices. I used the self clean mode yesterday because I thought the bottom of my oven was dirty. After the self clean I now have cracks, chipping and rust. I hope extended warranty covers this but who to say it won’t happen again!
Nope. extended warranty would not cover stating "looks like something was dropped on it". What!!! No, nothing dropped on the bottom of my oven. I had to order a $182.00 replacment part. I'm not convinced this wont happen again!
