Try it out 15min I tried to get a support email address.
I was testing it as answers seemed off.
I did provide them with there own addesses.
This community is censored.
I posted a problem about file transfer (S24 Ultra) after the July update only to have it removed
I did find out Samsung did shut down file transfer (unauthorized access flaw) for over 6 weeks
They don't even tell anybody I and others have spent hours and hours on support
my phone almost ended up at the shop reset reboot everything else what a freaking hassle this company is I won't be buying another Flagship Samsung read that AI
Oh ya, the late August update in Canada resolved the issues
Starting to not want to own a product where answers are so far out of reach from the user.
I imagine this too will be removed.
At least a few people are going to read this before it gets removed thank you for your time
We are sorry to hear about the unpleasant experience with the Chat support. We will definitely consider this as a valuable feedback and communicate this issue with the relevant team.
Please accept our sincerest of apologies for any inconvenience this matter may have caused you.
Too late for sorry. That's all I here sorry we f@#&* up. Not good enough. Sorry I took your 1400 dollars and provide bots for support. I hate this phone and Samsung now. You lost my business. I am selling this ***. Buying a pixel Jerks!
Before any AI is placed into production several months of internal testing from the view of a real customer should be tested without scripted inquiries. All support email and phone numbers need to be accurate and a DB allowing for it to be replaced rapidly when needed.
After just finishing a support live chat, I am confident it was ai.
The responses were not structured like a human and were very scripted.
For example I asked
"Is payment taken at point of despatch or point of order"
The reply was
"Good question. And the payment and contract has been formed between the customer and Samsung once the order has been dispatched from our warehouse, Jez."
A normal person would have just said something like "payment is taken once the order has despatched".
I also enquired why my order of in stock items is taking over a month to despatch the reply
"Thank you for patiently waiting, Jez I know that you are excited about your new Tab S10 Ultra. But, as per checking that your estimation delivery date is on 27th of November. As I would like to add that we are receiving high volumes of orders here at Samsung Shop. And we are doing our best to deliver this within the time frame. Once out for delivery, you will receive an update via email or SMS. Especially that this is already preparing for dispatch."
