Secure folder problem

[BYN0110]

Whenever I take a screenshot while in secure folder, it will automatically saved into secure folder galley.

But whenever I try to screen record while in it, it will just be saved outside of secure folder. But after screen recording, there will be popped up that will say, "The screen record will be saved inside the secure folder". But it's just not.

[Helenna]

Hi, can you please check if they might have saved in different folder in the Gallery app.

open the Gallery app >> tap Albums in the bottom menu, and then tap the Screenshots album.

[BYN0110]

No. It just goes directly to normal gallery app, and never found it on secure folder galler app

[domm11]

Anything you do in secure folder meant to stay there

[Helenna]

Hi, can you please check if there is any latest software update available on your device and verify if you can see the screenshots in the secure folder.