Service quality poor

nebin · ‎03-17-2023

I have contacted customer service many times for each issues. They promise it will solved or someone contact in 2 days. After weeks no response.

After sales service is horrible.

1. Samsung membership showing deactivated. More than 3 months I am following up, no solution. Wasted hours talking to Customer service.

2. Issue in phone settings.

3. Easy return. After purchase I decide to return and request to start the process. After months no response.

Nylah · ‎03-18-2023

Hi, we sincerely apologize for the inconvenience caused to you.

We kindly request you to contact our Live chat team, so that they will escalate the issue to our higher team and they will help you further.

Please visit the link given below to contact our Live chat team.