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10-13-2021 11:53 AM in
Others
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10-13-2021 02:59 PM in
OthersHi, please try to reset the SmartTag.
1. First, open the SmartTag’s battery cover. To do this, insert the tip of your finger or a flat object (such as a guitar pick or credit card) into the notch on the bottom of the SmartTag, and then pull until the battery cover comes off.
2. Remove the battery, and then press and hold the button on the center of the SmartTag.
3. While still holding the button down, reinsert the battery.
Note: If the device makes a sound right after inserting the battery, try these steps again.
4. Hold the button for five seconds, and then release.
5. Snap the battery covering of the tag back together. The device should now be reset.
6. If you're planning to connect the SmartTag to another phone, you'll need to remove it from the SmartThings app first. Navigate to and open SmartThings on your phone, then tap the Devices tab, and then tap the Home icon. Select your desired location, and then swipe through the rooms to find your tag.
7. Touch and hold your tag, and then tap Edit.
8. Tap Delete device, and then tap Delete to confirm. Now the SmartTag will be completely removed from SmartThings, and you can add it back or add it to another phone if desired.
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10-26-2021 02:10 AM in
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07-23-2023 05:08 PM in
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07-27-2023 03:30 PM in
OthersThis happened to me today. I was at the shops and it showed my wallet was lost 10 minutes ago on the way to the shop. Obviously I freaked went back hunting. It showed it updated with me on the walk back. I was like **bleep** I don't have it. Then it showed at home a 30 minute drive away.
Then it followed me all the way home till I found it had never left my house the whole time.
Product is practically useless with this issue...
Anything fix it for you?
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11-12-2023 03:41 AM in
OthersExactly the same issues here with the non plus Smart Tags. We have 2 on different cats, location history is very erroneous, and will often show their location to be WHERE WE ARE rather than their actual location. Had me driving 2 miles away looking, only to change its mind and say the kitty is home. I don't believe this is a tag issue as they only communicate with the Samsung "network". There must be a bug in the Smart Things software for location updates to be pinging from the location of the registered smartphone rather than a ping from the Tag to a nearby device. Shame this badly let's down the system
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05-30-2024 08:54 AM (Last edited 05-30-2024 08:55 AM ) in
OthersSame issues. Forgot it at home but it said the tag followed me for 10 minutes and then stopped. When I was back home i found it in my rom.
