Unable to unlock Samsung Galaxy A32 5G

[PriyanshiRastogi]

Hi All , 

I have been locked out of my Samsung Device - Galaxy A32 . It is giving me the message “When you use your fingerprints, you’ll need to enter your PIN every 72 hours to ensure your security”. I am putting in the correct PIN !

But it is not taking the PIN that I have and I do not know what to do. I am based in the US and the phone was purchased in India . 

The customer care and the service center here in US have told me that they cannot unlock it since it is an international phone. My phone carrier is a local US based service (T Mobile) . I do not know what to do or how to resolve this. 

I have managed to remain logged in to Samsung Cloud and Findmyphone but no shape or form I can access my phone's security to unlock it. I am unable to do the basic functions too such as restart , turn off the phone , reboot , reset . 

I do not wish to do a factory reset as nothing is backed up on Samsung Cloud. I cannot make any calls and even emergency calls I am unable to make. 

Can someone from Samsung help me ? 

I am a stranded international student and I do not know what to do. All the basic applications are locked out and I need to access my phone. 

Regards

Priya 

[Tallman]

Do you have Find My Mobile setup? You can sign-in from Web Browser, then unlock the phone remotely. Then go to Settings and reset your PIN.

But if you don't have this setup before, factory reset is the only way.

[Nylah]

Hi, we kindly request you to please follow the steps in the given link to Unlock your device remotely.

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-how-to-use-find-my-mobile/