Update regarding Galaxy S22 and Tab S8 shipment delays

[Samsung_Ben]

Hey Samsung Members,

We are aware that many customers are experiencing shipment delays for specific models, and we wish to clear up some confusion regarding this.

Demand for the Galaxy S22 and Galaxy Tab S8 series of devices have reached a record high. Due to this, our retailers are having difficulty keeping up with orders. We are currently awaiting another shipment of devices from our manufacturers.

Your feedback is valuable to us. Our customer service team is working hard to ensure that every order is fulfilled as quickly as possible. All pre-order gifts and promotional items are guaranteed and will be delivered along with the devices as soon as inventory is made available.

If you have any questions or concerns, please don't hesitate to reach out to our customer support team.

We truly thank you for your patience, and apologize for any inconvenience this delay may have caused. We understand that you're excited to receive our latest Samsung Galaxy devices. We greatly value your support, and we will continue to monitor and update you on the situation as we learn more.

Sincerely,
The Samsung Members Team

[chu69]

I agree customer service is not at all helpful, I'm in Canada pre ordered Feb 14 512 GB green still says processing. I understand delays and shortages but there's no transparency I've talked with customer service numerous times and get a different story everytime at least if I heard the same excuse by different reps then it's more believable. I'm not upset at the delays I'm upset that there's no real customer service, no compensation and no real answers when a person contacts customer service.

[Thology2011]

Absolutely the worst customer service and experience. Waiting for weeks for my s22 ultra to ship as I pre-ordered Feb 16, 2022. Twice now I have seen the status of the order being changed from "ready to ship" to "on the way" and back to ready to ship. This alone shows Samsungs system is broken and is making me loose trust and credibility in the company. I am not sure how this makes any sense Unacceptable Samsung. Similar to othet posts, i 100% agree that compensation should be offered and there needs to be better communication. Who has 4 hours to wait to get a hold of a customer service representative? I'll give this couple more days and will demand a refund.

[Smiley4ever]

Experiencing shipment delays doesn't fit well and seems as LIE as the Bestbuy near me already got some in stock which makes me wonder about my pre-order.

Saying "awaiting another shipment of devices from our manufacturers" is not customers' fault. What Samsung's fault is to launching phones without proper preparation which makes me wonder about the crucial lag in their service.

As of now it is not even shipped and says in production so I am getting after 2 months which makes no point of taking money early and not giving the service.
The impact is simple I will legally demand refund of full price for s22 ultra  and buy it from near by BESTBUY as they are eager to sell it. 

[Smiley4ever]

Experiencing shipment delays doesn't fit well and seems as LIE as the Bestbuy near me already got some in stock which makes me wonder about my pre-order.

Saying "awaiting another shipment of devices from our manufacturers" is not customers' fault. What Samsung's fault is to launching phones without proper preparation which makes me wonder about the crucial lag in their service.

As of now it is not even shipped and says in production so I am getting after 2 months which makes no point of taking money early and not giving the service.
The impact is simple I will legally demand refund of full price for s22 ultra  and buy it from near by BESTBUY as they are eager to sell it. 

[Misamo]

So real customers don't get their phones due to extraordinary demand but all the big tech youtubers all have their hands on those phones during pre release.. how ironic that is...

Also lowkey asking if anyone received a proordered online exclusive coloured s22 model... mine is still processing even though I received an email saying it's in the works on Mar 1st.

[Misamo]

Funny how my active level levels up to a 3 from 0 due to my extraordinary use of this app only recently..

[nickfloyd]

Thank You , I thought I was a big baby with me ordering Feb 24th and still no phone . I feel better reading comments and can wait for my new phone . Love you samsung 😘

[RBJ]

A slight delay might be acceptable, but my order status still says "Arrives on 09/03/2022" (i.e. a week ago).  And "Contact Customer Service"????  What a waste of time that was!

Twice I've asked them what's going on.  Both times I got automated replies promising a response within 72 hours, and there's been absolutely nothing.

For 4 days now, my order status says it's "On the Way", but that obviously means nothing, since they haven't actually handed it to a shipping company.

In other words, Samsung is lying about the delivery date, lying about having customer service, and lying about my order being on its way.  So why would I believe anything else they say?

[master200669]

Mine said the same thing for a long while and honestly it got fed up with waiting canceling and going to the store is a lot faster and more efficient it's pathetic most will agree

[Satvinder91]

Just wanted to share bit progress i will say. My account was earlier saying that the proucts is still in processing phase but today it was saying "Prepairing dispatch". So i guess just hold for lil bit more guys.
Earlier i was having second thoughts of cancelling the preorder too. Hopefully soon we will get the product