Washing machine front door seal leaking

[Tonyz12]

My Samsung front load washing machine has water dripping from the top of door seal (highlighted in photo), it kept dripping even when the machine is turned off, it causes strong mold smell in laudry room.

any idea what was wrong? Model no. 592-49006 01.

thanks in advance!

Tony

[Georgine]

Hi, welcome to the Samsung Members Canada community. Small leaks are easily addressed with some basic maintenance. Follow these steps: it could be due to the following causes:

• Door gasket (diaphragm) is damaged/torn or Wire diaphragm came off
Replace with a new door gasket (diaphragm) if it is damaged. Contact our Samsung Call Centre for further assistance.

• Foreign materials on door gasket (diaphragm) or door glass
Clean the glass door and door gasket (diaphragm) of your Front loader for a leak proof seal.
• Poor sealing status
Check if there is a small gap between door gasket (diaphragm) and door glass. Change the door-hinge if the gap is not caused by foreign materials accumulation.

• Always use the right amount of HE detergent during washing .Detergent residue buildup may also cause water to leak from the back of the Washing Machine through the Safety Air Vent. Perform a few rounds of Self Clean Cycle to remove any residues.

If detergent buildup in your detergent dispenser compartment:
• Remove the compartment and wash under tap water.
• Clean the surrounding of the dispenser with a soft cloth.