$50 voucher

[YoshiBoost]

I just noticed after I ordered my new S25 ultra at the bottom of the page there's an additional $50 promotional credit (for ordering in the Samsung shop app) On top of the $100 voucher for the Samsung unpacked. I read it wrong and thought it was for accessories but I guess it's towards the phone. I was wondering if there's any way to get the applied to my order and get a credit or do what I have to cancel and reorder? I did the financing through affirm. 

[Helenna]

Hi YoshiBoost,

We certainly understand your concern. If you have any other questions or concerns regarding the order, please do not hesitate to get in contact with our Live Chat support by visiting the below Samsung Canada Support site: 
www.samsung.com/ca/livechat

Thank you.

[YoshiBoost]

Thank you I was able to do that and get the credit applied.

[Deeezzyyy]

Lucky you. I had some vouchers and/or discounts that didn't get applied properly and contacted customer service.

They had to open a request to manually adjust and now I need to wait 3 to 5 business days to get an answer.

[YoshiBoost]

It wasn't applied right away, I was also told about 3 business days. I kept the transcript as verification.

[Deeezzyyy]

Oh lol ok. We're in the same boat then 🤣

I was given a request ID to keep track of it

[DurgaBali]

I too forgot to apply the $100 voucher and only applied $50 voucher. I contacted customer service and they initiated a refund which I received today within two days. Refund reflected in my Affirm loan.

[YoshiBoost]

Nice, hopefully goes this smooth for the rest of us.

They also let me know that I could still order accessories at half off and I would just have to provide my order number to get a refund for the difference.

[DurgaBali]

Ya they offered accessories at discounted prices for me too..😊.

[YoshiBoost]

Only thing I'm really considering is the screen protectors. Cuz I want to maintain that anti-reflective finish that the screen comes with