Freebie Redemption

[AngelMarie]

May I know how to check the status of my freebie redemption?

[summeRamirez]

Is this for a unit/device you recently bought and the shipped package didn't include the freebies?

[AngelMarie]

Yes. Only the unit has arrived. I applied through online using a link to redeem it and got an email saying its already complete. The Email I received stated a link to where I could supposedly check the status,but the link didnt have the "claim" or status portion

[SamsungRightCare]

Hey there again, Angel! As for your concern, stocks for our freebies are currently limited due to the arrival of the shipments from our overseas factories given our pandemic situation. Still, feel free to reach out to our support team via the toll-free hotlines below for further assistance.

MOBILE: #GALAXY [#425299]
(02) 8-422-2177 [Standard Landline]
Available 24/7

LANDLINE: PLDT Toll-free: 1-800-10-726-7864
Globe Toll-Free: 1-800-8-726-7864
Standard Landline : (02)8-422-2111
Daily (8:00 AM to 8:00 PM)

LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH

Hope to have helped you too! Keep safe and have a blessed Sunday! 😊

[AngelMarie]

Thank you! The live chat support helped me know the status of my redemption.

[SamsungRightCare]

You're more than welcome! We're glad to have helped you well with your concern. Keep safe! 😊 Have a great week ahead.

[AngelMarie]

Its good to know that my freebies is expected to arrive next week.