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Original topic:

Redemption Code

(Topic created on: 03-08-2022 01:08 PM)
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danielryding
Beginner Level 4
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Promotions

Hi, I submitted a claim on the 25th after purchasing a Galaxy S22 Ultra, and I am yet to receive the promo code for the free gift, or confirmation that the redemption was completed and the tablet is due to be shipped.

I have emailed promos.au@samsung.com with no reply, and also tried calling your 1300 number, but the call quality was absolutely horrendous, I could not hear a word your staff were saying.

When can I expect the code to be emailed and the tablet to be shipped?

My Redemption ID is AUGE20220225041553-205

Thanks.

18 Comments
Members_IBrgzcB
Beginner Level 2
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I am in the same boat, tried the same things. Service is terrible and no answers. Getting frustrated

dolphins
Active Level 1
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How did you get the code
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Sammyaus
Active Level 7
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I haven't received the promo code yet. The status still in submitted stage for days.
Dante_Farate
Active Level 4
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Same
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Dante_Farate
Active Level 4
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One guy said I have to wait 7 days
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Sammyaus
Active Level 7
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Wait for max 7 days provided you attached valid documents. Once validated you will receive promo code after few days.
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danielryding
Beginner Level 4
Promotions

Mine was validated 9 days ago. Still no promo code.SamsungRedemption.png

 

Sarwan_s
Active Level 1
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Try chat servies in samsung website
0 Likes
Solution
SamsungLaura
Moderator
Moderator
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Hi @danielryding, thanks for reaching out. I have received your email regarding this and reached out internally to our team for an update.