Yes, I've been having the same problem with my Watch Ultra. My Watch 5 Pro worked great. I've watched tons of YouTube videos and have changed setting as recommended, over and over and over. I've reset and rebooted countless times. Tried 6 different watch bands. I've put the watch higher and lower on my wrist. I even shaved my wrist and put a senor gel for better contact. But I can't get it to monitor my sleep consistantly. It either takes an hour or two to start tracking, and/or has a 1-3 hour gap during the night. Pretty consistantly. In fact, it's only tracked a night's sleep properly once since I've had the watch, for about 6 weeks. I was hoping the initial firmware update would fix it, but it didn't. I'm not sure what else to do at this point. The HR monitoring, etc works great. In fact, I love the watch and this is my only (and big) complaint.
Hi! I don't know if you're still having the issue, but maybe 🤞🏻 I think the issue on my side has been resolved. Let me know and of you're still having the issue, I will post what I did to fix it.
So far, I believe the issue on my end has been resolved. Here's what did: I followed the steps in this link but skipped step 9. https://us.community.samsung.com/t5/Galaxy-Watch/Sleep Tracking-not-working-it-works-but-its-highly-inaccurate/td-p /2842413 That helped, but what ultimately fixed the issue was clearing the cache and storage of the Samsung Health app on my phone. Since then, I haventt had any gaps in my sleep data for the past two nights, and all the readings, such as REM, deep sleep, etc, seem accurate now.
Sorry to hear that you are having a frustrating experience with sleep tracking on your Galaxy Watch 6 Ultra after the recent update. Please check and try the below steps if it might help you to fix the issue:
Please ensure both your watch and the Samsung Health app are fully updated. Sometimes, bugs are fixed in subsequent updates.
Double-check the sleep settings in the Samsung Health app to make sure everything is set correctly.
Although you’ve mentioned wearing it correctly, try adjusting the watch’s position slightly on your wrist to see if that helps with tracking accuracy.
If you're using the Samsung Health app on your phone, consider clearing the app's cache to see if that helps.
If the issue still persists, please send an Error Report, it is important that you do not close the Samsung Members app while log files are being generated.
Launch the Galaxy Wearable app > Tap on menu > Select Contact us > Tap on Error Reports > Select the device you would like to raise the error report for > Tap on Frequency > Choose between Once, Often or Sometimes > Tap on the text box and explain the issue you are facing with your Galaxy device. If you would like to add any screen recordings or screenshots to your error report Please ensure Send system log data is ticked.
Thanks for the reply. I will clear the app cache and see what happens. If that doesn't work and since I have tried everything else, I will send a report.
