can't restore the secure folder from my pc

[duck44455]

So I recently backed up my secure folder using Smart switch on my PC I'm trying to restore my data from my PC but every time I try the Smart switch crash and give me error and sometimes smart switch keeps stopping that what happens when i try to restore

and the error 

i have the data locally 

how to access it on my oc I have the password and all of that plz help i need the data

[Helenna]

Hi, if an error occurred while you were transferring content through Smart Switch, there is a simple way to solve the problem is clearing the app's cache and residual files.

Navigate to apps > From the Home screen, navigate to and open Settings. Then, swipe to and tap Apps > Open the Smart Switch storage > Swipe to and tap Smart Switch, and then tap Storage > Tap Clear cache > If you want, you can also clear the app's data by tapping Clear data, and then tapping OK. From there, you can restart the content transfer.

Thank you.

[duck44455]

hi thanks for your reply i tired to wipe the cache and the same problem still happens