Original topic:

device admin lock

(Topic created on: 01-08-2021 09:34 PM)
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Gr33nQu33n
Active Level 3
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Secure Folder
My voice recorder won't allow me to access files saved in the secure folder cause the microphone and storage folders are locked by admin. How do I remove the admin permissions? Anyone else have this problem? 
3 Comments
keagan
Moderator
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Secure Folder

Hi Ladylalagq, Could you please let us know the model number of your Samsung device. If your device was provided to you by your employer, then I suggest you please contact the IT department to find out if the issue may be due to restrictions placed on the device.

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Gr33nQu33n
Active Level 3
Secure Folder
I purchase my device directly from a Samsung store using my own credentials, account and money. SM-N975W
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keagan
Moderator
Moderator
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Secure Folder

Hi, Could you please let us know when the device was purchased? It would be great if you can share any screenshots showing the admin lock for review.

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