Carrier issues

[savyanna]

Hey question, need some helpful tips.

My phone randomly started having unrestricted use I have a lucky mobile sim card activated but is says I have restricted sim carrier I don't understand how to turn my sim card back to normal again. 😑 always have bad timing for stuff. Very important

[RedDogRabbit]

If I understood correctly.. 

Sounds like an older phone or SIM? 

But if the device was Carrier Unlocked previously, it wouldn't normally switch to "Restricted", unless there's some other reason. ie: Phone / SIM reported lost / stolen / Billing issues? 

Contact your Carrier and either get a New SIM, or have your Carrier Unlock the Device (Carrier Locked), which has not existed in Canada since December 2017.

[Helenna]

Hi savyanna, as it is a carrier related issue, we kindly request you to contact your carrier once, they might help you to fix the issue.

If you need any other information in the future, kindly get back to us. We are glad to assist you.