Original topic:

Q900R TV reboots on it's own occasionally

(Topic created on: 11-24-2022 08:26 AM)
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bkwashby
Beginner Level 2
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Smartthings

I have a Q900R TV and ever since they pushed out software version 1401 to enable the eARC, the TV reboots at random. Anyone else having this problem or know if there is a fix being worked on for this issue?

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Nylah
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Smartthings

Hi, we suggest you to perform Reset on your Tv.

please follow these steps:

Open Settings, and then select General.

Select Reset, enter your PIN (0000 is the default), and then select Reset.

To complete the reset, select OK.

Your TV will restart automatically.

If these steps don't match your TV, navigate to Settings, select Support, and then select Self Diagnosis.

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bkwashby
Beginner Level 2
Smartthings

I've tried that, I've turned off the HDMI CEC, I've changed the batteries in the remotes and even unplugged it for an extended time. It still happens. It's intermittent, only happens shortly after turning the TV on and only once in about 10 power ups. I think it's a faulty software update but I've read it could also be the motherboard or the power supply.

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