Hey, for around a week or 2 now, I can no longer pair my Bluetooth headset Sony wh-1000xm4 with my Samsung TV Q70A. I was using the headset nearly daily even though it was not perfect, it was working.
Now, each time I try to pair with the TV, I select the device, and it starts the pairing process just when I think it is working; the pairing crash on the Sony and the device is no longer paired.
STR:
Open the TV, go to SmartThing's quick menu, and I can see wh-1000xm4
I hold the pairing button on the Sony until I hear 'bluetooth paring'
On TV (SmartThing's quick menu), I select the wh-1000xm4
I see the TV writing connecting, then connected
In the Sony headset, I hear 'Bluetooth pair....'. and then crash
The crash seems to be the voice staled at the end of the word paring saying 'ingggggggggggg'
The sony works well on other devices like computers (windows, mac) and phones (android, iPhone), so I guess something changes on the TV.
I suspect the firmware 2111.1 to have broken that
Current known sometimes working workaround:
Hold the power button of the TV remote, so it close and also restarts while still pressing the button
Pair the headset right away
Open Netflix after
I could pair it multiple times this way, but other times, I had to redo the steps twice.
Second workaround (faster than the first, credit to TargetPriority there
Go to setting > General > Accessibility > multi audio output
Click on Multi-output Audio if nothing is appearing
Select your Bluetooth device, then click connect
Audio work in the Bluetooth device
In conclusion, if you also encounter the problem, please escalate it to Samsung support; the more users report it, the more it will get attention!!!!
Reported Sony model related to this problem:
HM-1000XM5
wh-1000xm4
WH-XB910N
WF-1000XM4
Other TV model affected:
QN900A
90AA85
AU9000
q800
55Q80A
QN65Q80
QN94aa
QE65QN90AATXXH
Last update (Feb 3): Sorry guys, I spoke with support 4-5 times, always the same result, they escalated to a higer team said I will have response after 5 days and I'm left to hangup on waiting for replies. Samsung, I lost faith in you, if only you would let my effort knows it is taking into fixing the problem I would consider contnuing buying your product, now I start feeling you are not worth it. This is the last time I put effort enhancing Samsung experience.
On the US post, we are nearly 40 persons having the problem!!!
BTW, support is making a joke of redirect me to a clear your cookie image when I tried to push for more information. This is a disgrace!!
Yes, on the US Samsung community, I also posted the problem, and a guy named Kohav tried a factory reset, but the problem returned. See the link below; it may not work on a phone since it redirects to the Samsung member app
On your tv go to settings/general/accessibility/multi audio output. Turn on multi audio output and select your Sony headphones. That's it. The connection shouldn't turn off your headphones like it did before.
