Original topic:

TV is not connecting in the Smart Things app

(Topic created on: 02-17-2025 07:43 PM)
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Akay03
Beginner Level 4
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Smartthings
I changed my country in my Samsung account, and my TV vanished from SmartThings! Now it says registration's cancelled when I try to add it back. Anyone else have this happen?

Edit: Nevermind almost everything worked after 30 minutes. 
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Helenna
Moderator
Moderator
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Smartthings

Hi Akay03,

It sounds like the change in your Samsung account country triggered a temporary issue with SmartThings, which likely caused the TV to get disconnected. Sometimes, when the region is changed, it takes a little while for devices to sync back properly.

Glad to hear it worked out after about half an hour! Please write back to us if you have any other questions or need any  assistance in the future.

Thank you.