Unable to use SmartThings after Region change

[Anonymous]

I changed region from india to canada by logging in Samsung account on desktop.. region has been changed but its been a week,i am unable to use SmartThings.Now sure how many more days or week this is gonna take.Samsung support has been really Unhelpful 😒

Such a disappointment.

[Helenna]

Hi Ankit014,

We are sorry to hear this and apologize for the delay. As you have already requested for the country change in the Samsung account the request is processing and you'll be able to use SmartThings once it's done.

If you have any other questions or concerns please do not hesitate to get in contact with our Live Chat support by visiting the below Samsung Canada Support site:

www.samsung.com/ca/livechat

You can also reach us through Text We Care (932273) for instant support

Thank you.

[Anonymous]

Its been more then a month now.
I have contacted SmartThings support team many times but i was told that they cannot do anything i just have to wait.
Its been more then a Month and this issue hasn't been resolved yet.
I depends on galaxy Tags to track many of my expensive items in case i lost.
Support team is not helping and getting somewhat rude is other issue i am facing now.
Totally disappointed by the service Samsung is providing after selling such am expensive device.👎🏻👎🏻👎🏻👎🏻👎🏻

[Ja551e]

It took me 1min to get country change and smartthings and samsung pay data was deleted i agree it thats it, needed to add/setup all my devices tags again. Country change was quick from desktop. This is strange

[Anonymous]

Same here. Samsung support unhelpful, trying to gaslight me into clearing caches, do hard reset etc.

I have heard that they can't change from a non-GDPR region into the GDPR region for legal reasons. It would be great if someone from Samsung says something about it.

[Klaus604]

Samsung, what's the update here?