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09-30-2020 07:54 PM in
Tablets
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10-01-2020 08:19 AM in
TabletsHi Oldbroad Angela, Could you please let us know the model number of your device and the app name. It would be great if you can share some screenshots or photos regarding the issue.
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10-02-2020 02:14 AM (Last edited 10-02-2020 05:16 AM ) in
TabletsAs @keagan mentioned a screenshot would be very helpful...
If you can get on the screen your having trouble with then
hold the
POWER + VOLUME DOWN button you should hear a click and it should take a picture, then when you post here, hit the little picture button on the left and add the screenshot/s you took.
Also if you go into settings and search assistance menu, turn it on! It will give a nice little button to press for screenshots amongst other options 🙃

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10-13-2020 04:45 PM in
TabletsHi Oldbroad,
Have your problem got resolved? If not, please follow the steps provided by mytech to make some screenshots of the device issue and provide the model number of it for further assistance as mentioned by keagan.
